PRIVACY POLICY
PROTRADE United Pty Ltd
PROTRADE United Pty Ltd (“PROTRADE United”, “we”, “our”, or “us”) is committed to protecting your privacy and handling personal information in a transparent and secure manner.
This Privacy Policy outlines how we collect, use, disclose and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and where applicable the New Zealand Privacy Act 2020.
By using our website or engaging our services, you agree to the terms of this Privacy Policy.
The types of personal information we may collect include:
• Full name
• Business name
• Contact details including phone number and email address
• Postal or business address
• Website usage data
• Marketing preferences
• Any other information you voluntarily provide to us
We may also collect non identifiable information such as browser type, IP address and device data for analytics and website optimisation purposes.
1. How We Collect Information
We collect personal information in a variety of ways, including:
• When you submit an enquiry through our website
• When you register for events, webinars or programs
• When you engage our advisory services
• When you subscribe to communications
• Through direct communication via email, phone or in person
Where practical, we collect personal information directly from you.
2. Why We Collect Personal Information
We collect and use personal information to:
• Deliver advisory, leadership and strategic services
• Assess suitability for programs and partnerships
• Provide insights, financial guidance and operational support
• Process payments and manage accounts
• Communicate relevant updates and industry insights
• Improve our services and client experience
• Comply with legal and regulatory obligations
We only use personal information for purposes that are reasonably related to our services or where you have provided consent.
3. Disclosure of Personal Information
We may disclose personal information to:
• Members of our internal team
• Service providers who support our operations such as IT providers, CRM platforms and payment processors
• Contractors within our expert ecosystem where relevant to service delivery
• Regulatory authorities where required by law
We take reasonable steps to ensure that third parties handle personal information in accordance with applicable privacy laws.
Where information is disclosed outside Australia or New Zealand, we take reasonable steps to ensure appropriate safeguards are in place.
4. Data Security
We take reasonable administrative, technical and physical measures to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These measures include:
• Secure digital storage systems
• Restricted access to sensitive data
• Password protection and authentication controls
• Encrypted payment processing platforms
While we take all reasonable steps to protect information, no online transmission can be guaranteed to be completely secure.
5. Website Analytics and Cookies
Our website may use cookies and third party analytics tools to improve functionality and user experience.
Cookies help us understand how visitors use our website and enable us to refine our digital platforms. You may disable cookies in your browser settings. However this may affect website performance.
6. Direct Marketing
We may send you communications relating to leadership insights, industry developments, events or service updates.
You may opt out of receiving marketing communications at any time by using the unsubscribe link or contacting us directly.
We will respect your communication preferences.
7. Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections where necessary.
To request access or correction, please contact us using the details below. We will respond within a reasonable timeframe.
In certain circumstances, access may be refused in accordance with applicable privacy laws.
8. Retention of Information
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Policy or to meet legal, regulatory or professional obligations.
When information is no longer required, we take reasonable steps to securely destroy or de identify it.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law, regulation or business practices.
The current version will always be available on our website.
10. Contact Us
For privacy related enquiries or access requests, please contact:
PROTRADE United
Email: hello@protradeunited.com.au
Website: protradeunited.com.au
Phone: 1300 767 774